We will consider and act on any request and provide information free of charge, and you have a right to a copy of and details of the personal data held about you. We will respond to Subject Access Requests within 1 calendar month. No charge will be levied for this service unless a request is except where your requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case we may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.
The requested information will be provided in permanent or electronic/portable form. Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
Subject Access Requests can be made by contacting us.
If you need to contact us to exercise any of your rights in relation to data protection as set out above please send your request to:
Kat Bye
Property Debt Collection Limited
Sherwood House,
5 Bluecoats Avenue,
Hertford,
Hertfordshire,
SG14 1PB
Or by email to: customersatisfaction@propertydebt.co.uk
Or by telephone:01992 449 403
Once we have received communication from you we will log your request on our system. Consider your request, take the action deemed necessary and confirm in writing, the action taken within one month of the date we receive your request.