Service Charge & Ground Rent Arrears Recovery

We offer a unique debt recovery system for the collection of service charge and ground rent arrears.

Instructing us is easy.

We will carry out our usual identification/anti-money laundering checks and issue you with our Terms of Business.

You can issue instructions to us via email or by post.
We recommend you issue instructions to us in excel format but if there is another format you would prefer to use we can of course accommodate this. Our New Business Director Dominic Cassidy will be on hand to guide you through any technical questions you may have.

We ask that you provide us with as much information as possible at the point of instruction to include:

1. Claimant name (usually the Management Company or Freeholder)
2. Debtors name
3. Property address
4. Debtors last known correspondence address
5. Debtors email address
6. Debtors telephone number
7. Arrears type, period and amount. e.g:
   

   Service charge 01.07.2017 – 31.12.2017	£400.00
   Service charge 01.01.2018 – 30.06.2018	£400.00
   Reserve fund 01.01.2018 – 31.12.2018	£200.00
   Late Payment fee 05.02.2018	£100.00
   Total	£1100.00

8. Your account reference (if applicable)

And that’s it!

Once we have received your instructions we will provide you with a secure online login facility to enable you and /or members of your team to view the progress of your cases in real time 24 hours a day and generate essential MI reports.

We automatically provide you with emailed reporting updates at both weekly and monthly intervals.

Our monthly reports are divided into six segments.

• The first provides a breakdown of the number of instructions (in both volume and £) we have received each month throughout the year and their status. It also provides a comparison with the previous year.
• The second gives a performance comparison for the year and again, a comparison with the previous year.
• The third segment offers a really informative overview of outstanding cases, enabling you to identify time hotspots such as; under three months old, over six months old and exactly where those cases are in the recovery process.
• Within the fourth segment we identify your company’s legal and defended rate, again, this is a really useful tool to enable you to monitor our performance, specifically contentious matters.
• The fifth and sixth segments identify month by month the cases collected each month, regardless of instruction rate and our average collection rates in days.

Example Monthly report format: