Call on 01992 449403, email via admin@propertydebt.co.uk, fax on 01992 449404
Service charge is paid in order to maintain and upkeep the common parts on the development, ie. lifts, stairwells, gardens. It is paid to the Management Company or Freeholder. The areas the service charge covers is set out in each person’s individual lease (for leasehold properties) or transfer deed (for freehold properties)
This is paid to the Freeholder for ‘renting’ the grounds the property is on. The amounts to be paid are set out in the lease.
If the lease states the Freeholder is responsible for insuring the building, they would pay for the insurance premium and then divide this to be paid by each leaseholder.
Many leases provide for the landlord to collect sums in advance to create a reserve or ‘sinking’ fund to ensure that sufficient money is available for future scheduled major works, such as external decorations or lift replacement. The lease will set out the sums involved and when regular maintenance works are due.
The lender will make payment to PDC in order to prevent the landlord from forfeiting the lease. They are protecting their interest in the property and will settle the arrears on the owner’s behalf.
A lease is a contract between the landlord and the leaseholder agreeing ownership of a property for a fixed length of time.
A company set up in order to manage the development in terms of maintenance and repairs. The directors are usually residents in the estate.
The Freeholder owns the entire property and land (e.g. a block of flats, a house).
The building and land is owned by a Freeholder and the individual flat is leased to the leaseholder
The building and the land is owned outright.
Property Debt Collection Limited is committed to providing an excellent service. If for any reason you are dissatisfied with the service you have experienced, we would ask that you inform us so we can evaluate and monitor our processes to ensure the highest standards are both achieved and maintained.
Should you wish to raise a complaint please contact us and ensure you include your telephone number and email address:
By email: customersatisfaction@propertydebt.co.uk
By post: Customer Satisfaction, Property Debt Collection Limited, Sherwood House, 5 Bluecoats Avenue, Hertford, Hertfordshire, SG14 1PB.
Once received, your complaint will be logged and acknowledged by one of our management team within 7 working days. After investigation we will issue you with a final written response within 8 weeks, confirming our findings.